Website rescue · pre-call assessment
Tell us what happened before we start trying to fix it.
Give us the domain, what state the site is in, what access or backups you still have and what happened immediately before the problem. We use that information to assess the quickest safe route before we call.
30-minute callUK timeWebsite reviewed beforehand
Before the appointment
Give us the clues before we touch anything.
Do not worry if you do not know the technical cause. Tell us what you can see, what changed, what access you still have and whether a backup exists. We want to avoid making an already-bad situation worse.
Do not send us passwords
We only need to know whether you have access at this stage. Never paste website, hosting, domain or email passwords into this form.